FAQs

Shipping Time

[SHIPPING TIME]

Once your order has been processed, the average transit times are as follows.

UK: 2 - 3 business days
Europe: 3 - 8 business days
USA: 5 - 10 business days
Other: 5 - 10 business days

[PROCESSING TIME]

The order processing time might take up to 1- 2 business days. Processing includes checking and packing.

If you place your order after 12:00 pm UK Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.

Wholesale availability

We accept wholesale and bulk and we are happy to quote for bulk and wholesale requests, please contact us via email ---- info@all-festivals.com.

Returns & Exchanges

Returns and exchanges are acceptable within 14 days of delivery. You should contact us and send item back within 14 days of delivery. Items that have been opened and used cannot be returned or exchanged.

If you have any questions, please contact us via messages or emails ---- info@all-festivals.com.

You will be responsible for return postage costs and responsible for loss in value (as agreed upon with us) if an item is not returned in original condition.

 

Cancellations

We do not accept order cancellations. If you have any questions or problems, please feel free to contact us via messages or emails ---- info@all-festivals.com.

 

Custom and personalised orders

Safety-use instructions for candle products:

1.Keep out of reach of children or pets
2.Do not leave burning candle unattended.
3.Do not use candle on or near anything that can catch fire.
4.Make sure candle is extinguished completely before discarding
5.Do not submerge candle body in water, it will damage candle

Based on 77 reviews
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Exactly as described, couldn't be happier with my purchase!

Beautifully made products, very impressed!

Excellent packaging, arrived in perfect condition!

Thank you for the fast shipping and great service!

Great value for money, will definitely shop here again!

Received my order quickly and everything was perfect!

Amazing products, quick shipping, very happy with my order!

Fast shipping, great customer service, very pleased!

Highly satisfied with my purchase, thank you!

Great communication, received my order in no time!

Exceptional product, exceeded my expectations, thank you so much!

Super cool design, fast shipping, very pleased with my order!

Lovely item, great quality, received lots of compliments!

Highly recommend this shop, great communication with the seller! Lovely Mario banner!

Excellent prices, quality products, very satisfied with my purchase!

Beautiful packaging, quick shipping, very happy with my purchase!

Adorable product, excellent craftsmanship, exceeded my expectations!

Great selection, easy checkout, received my order quickly!

Amazing quality, exceeded my expectations, love it!

Great service, friendly customer service, will definitely return!

Excellent product, fast shipping, highly recommend!

Tomorrow is my sister's birthday. She will be so excited when she sees this.

I have to say, this is one of my favorite candles ever. It smells soooooo good. Highly recommend!