Refund Policy

Cancellation

You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@all-festivals.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. You can reach out to us here info@all-festivals.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should email us at info@all-festivals.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Based on 77 reviews
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Exactly as described, couldn't be happier with my purchase!

Beautifully made products, very impressed!

Excellent packaging, arrived in perfect condition!

Thank you for the fast shipping and great service!

Great value for money, will definitely shop here again!

Received my order quickly and everything was perfect!

Amazing products, quick shipping, very happy with my order!

Fast shipping, great customer service, very pleased!

Highly satisfied with my purchase, thank you!

Great communication, received my order in no time!

Exceptional product, exceeded my expectations, thank you so much!

Super cool design, fast shipping, very pleased with my order!

Lovely item, great quality, received lots of compliments!

Highly recommend this shop, great communication with the seller! Lovely Mario banner!

Excellent prices, quality products, very satisfied with my purchase!

Beautiful packaging, quick shipping, very happy with my purchase!

Adorable product, excellent craftsmanship, exceeded my expectations!

Great selection, easy checkout, received my order quickly!

Amazing quality, exceeded my expectations, love it!

Great service, friendly customer service, will definitely return!

Excellent product, fast shipping, highly recommend!

Tomorrow is my sister's birthday. She will be so excited when she sees this.

I have to say, this is one of my favorite candles ever. It smells soooooo good. Highly recommend!